Support
Last updated: 31 July 2026
Write to us
| Topic | Address |
|---|---|
| General support, bug reports, suggestions | support@kimgitti.com |
| Personal data, deletion requests, GDPR/KVKK enquiries | privacy@kimgitti.com |
| Legal notices | legal@kimgitti.com |
We usually reply within 1-2 working days. For data protection requests the legal deadline is 30 days, but in practice we are much faster.
If you are reporting a bug, these details speed things up: your phone and OS version, the app version (at the bottom of the Settings screen), and when and how the problem happened. Never send us your Instagram password. We will never ask for it, under any circumstances.
Common questions
Why does an update take so long?
The app reads your follower list from Instagram page by page, and deliberately waits between pages. Reading faster would raise the risk of hitting Instagram’s rate limits. The bigger your account, the longer an update takes.
The first connection is the exception: it finishes without walking the lists and completes them in the background.
It says I need to sign in again
Your Instagram session has expired. Sessions live on your device and Instagram ends them from time to time. This is normal. Sign in again from the connect screen.
The numbers don’t exactly match Instagram
Two possible reasons. First, what you see is a snapshot from your last update, and things may have changed since. Second, the follower count Instagram itself shows is also updated with a delay and does not always match its own list.
How do I delete my data?
Settings → Delete account. It is immediate and irreversible. Details: Delete your account.
Can I connect more than one Instagram account?
Not at the moment. Each KimGitti account connects one Instagram account.
Does the app do anything on my behalf?
No. It never follows, unfollows, likes, comments, or messages. It only reads.